CLOUDZME FZE ("CLOUDZME", "we", "our", or "us") operates SMEBOX.ai. This Privacy Policy explains what personal data we collect, why we collect it, how we use and protect it, and the rights available to you.
CLOUDZME FZE is the data controller for personal data collected through SMEBOX.ai. If you have any questions about how we handle your data, you can contact us at help@support.smebox.ai.
When you register, we collect your name, email address, and password (stored in encrypted form). If you sign in via Google, we receive the information your Google account shares with us (typically name and email).
Information you enter while using the Service, such as customer and vendor details, invoices, purchase orders, expenses, support tickets, and other business records, is stored on your behalf and processed in accordance with this Policy.
We automatically collect data about how you use the Service, including IP addresses, browser type and version, device information, pages visited, actions taken within the application, and error logs. This data is used to maintain and improve the Service.
If you contact our support team, we retain records of those communications to assist you and improve our support processes.
We use the information we collect to:
For users in the European Union or United Kingdom, we rely on the following legal bases:
We work with carefully selected third-party providers who process data on our behalf to deliver parts of the Service. These include:
All third-party providers are contractually required to process your data only as directed by us and to implement appropriate security measures. We do not authorise them to use your data for their own independent purposes.
When you use AI-assisted features in SMEBOX.ai, your inputs and relevant contextual data may be transmitted to and processed by third-party AI service providers in order to generate responses. We recommend that you do not include personally identifiable information, sensitive regulated data (such as payment card numbers or government-issued identity numbers), or confidential proprietary information in AI queries beyond what is necessary for the task.
Your data is stored on servers located in the United Arab Emirates. We implement industry-standard technical and organisational security measures — including encryption in transit and at rest, access controls, and regular security reviews — to protect your data against unauthorised access, disclosure, alteration, or destruction. Notwithstanding these measures, no method of electronic transmission or storage can be guaranteed to be 100% secure.
We retain your account and business data for as long as your account is active. Following account closure, we may retain certain data for a reasonable period to comply with legal obligations, resolve disputes, or enforce our agreements, after which it is deleted or anonymised. You can request earlier deletion by contacting us.
Your data is currently stored in the United Arab Emirates. If we transfer data to other jurisdictions in the future, we will ensure appropriate safeguards are in place (such as standard contractual clauses) and will update this Policy accordingly.
Depending on your location, you may have the right to:
To exercise any of these rights, please contact us at help@support.smebox.ai. We will respond to verified requests within the timeframe required by applicable law.
We use strictly necessary cookies to operate the Service — for example, to maintain your authenticated session. We do not use advertising, profiling, or third-party tracking cookies. By using the Service you consent to our use of these essential cookies.
The Service is intended for use by businesses and individuals aged 18 and over. We do not knowingly collect personal data from anyone under the age of 18. If you believe we have inadvertently collected such data, please contact us and we will take steps to delete it promptly.
The Service may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties and encourage you to review their privacy policies before providing any personal data.
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will notify you of material changes via email or an in-app notification. The date at the bottom of this page reflects when the Policy was last updated. Continued use of the Service after changes take effect constitutes your acceptance of the revised Policy.
For privacy-related questions, data subject requests, or concerns about how we handle your information, please contact us at help@support.smebox.ai.
Last updated: 1 July 2026